Returns and Refund Policy
Gunnebo Shipping and Safe Storage Solutions

Effective Date: 14 March, 2021

1. Introduction Gunnebo Shipping and Safe Storage Solutions (“Gunnebo,” “Company,” “we,” “our,” or “us”) values customer satisfaction and aims to provide a clear and fair returns and refund policy. This policy explains the conditions under which returns and refunds are processed for our shipping and storage services.

2. Eligibility for Returns and Refunds Customers may be eligible for a return or refund under the following conditions:

• Service was not provided as described due to an error on our part.
• Goods were lost or damaged while in our care (subject to declared value and insurance coverage).
• Cancellation requests made within the permitted time frame.
• Duplicate or erroneous charges.

3. Non-Refundable Services Certain services are non-refundable, including but not limited to:

• Completed shipping services where delivery has been made successfully.
• Storage fees for used storage periods.
• Services canceled beyond the permitted cancellation period.
• Fees associated with regulatory or customs compliance.

4. Cancellation Policy

• Shipping Services: Orders may be canceled within [X] hours of booking, provided they have not been dispatched. Cancellations beyond this period may incur processing fees.
• Storage Services: Cancellations must be requested before the storage term begins. Once the storage period has started, no refunds are issued for the used portion of the service.

5. Refund Process To request a refund, customers must:

• Contact our customer service team at [Insert Contact Information].
• Provide proof of purchase and supporting documents (e.g., receipts, tracking numbers, photographs for damaged items).
• Allow [X] business days for review and processing of the request.

If a refund is approved, funds will be returned using the original payment method within [X] business days.

6. Partial Refunds In certain cases, a partial refund may be issued if:

• A service was partially completed before an issue arose.
• A portion of the fees covers costs already incurred by Gunnebo.

7. Damaged or Lost Shipments

• Customers must report lost or damaged shipments within [X] days of delivery or expected delivery.
• Claims will be assessed based on insurance coverage and declared value.
• Gunnebo is not responsible for damages resulting from improper packaging by the sender.

8. Dispute Resolution If a refund or return request is denied and the customer disagrees with the decision, they may:

• Submit an appeal with additional supporting evidence.
• Seek mediation or legal resolution as per the governing laws outlined in our Terms and Conditions.

9. Amendments to Policy Gunnebo reserves the right to update or modify this policy at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the revised policy.

For any questions regarding our Returns and Refund Policy, please contact us at: Email: [Insert Email Address]
Phone: [Insert Contact Number]
Address: [Insert Business Address]

By using Gunnebo Shipping and Safe Storage Solutions, you acknowledge that you have read, understood, and agreed to this Returns and Refund Policy.